Major accountabilities:

• Manage and maintain training curricula for ITOT associates in collaboration with the central training team
• Ensure timely completion of training programs across global and local ITOT teams
• Continuously assess and enhance skill development, including initiatives like Copilot Champions
• Oversee deviations, quality events, and incidents related to ITOT applications
• Track and report monthly compliance KPIs in alignment with enterprise compliance platforms
• Ensure audit readiness and inspection preparedness for all ITOT applications
• Lead governance of the Technology Adoption Program to drive innovation and consistency
• Act as the single point of contact for QMS 3.0 strategy in OT processes
• Define, review, and maintain structured documentation for OT processes and procedures
• Support associate engagement initiatives and contribute to ITOT standards and service enhancements

Essential Requirements

• Minimum 5 years of experience in pharmaceutical operations, quality compliance, or operational excellence
• Proven ability to manage training programs and compliance in a regulated environment
• Strong understanding of manufacturing operations and digital technologies
• Experience working with IT/OT applications and tools in a GxP context
• Demonstrated skills in problem solving, proactive thinking, and stakeholder collaboration
• Familiarity with project management methodologies and business analysis techniques
• Ability to analyze and define requirements to support process improvements
• Fluent in English with excellent communication and documentation skills

Desirable Requirements

• Experience working in a GxP-regulated environment with exposure to audits and inspections
• Familiarity with automation technologies and digital transformation initiatives in pharma operations